Please check the current status of the missing item in your order panel on our website/app (refer: How can I check my existing order status and tracking details? for help). 

• Missing item status is "Delivered" 
  
  Please contact us within 24 hours of delivery by creating a ticket from our website or application using the support icon.
  
  
• Missing item status is "In progress" 
  
  The item has not yet been arranged yet. Please refer to the estimated time of arrival (ETA) provided in your order details.
  
  
• Missing item status is "Dispatched" 
  
  The item is already in transit. To get the latest updates, you can track your order using the tracking details.
  
  
• Missing item status is "Canceled," 
  
  A refund will be issued to your source account. Once initiated, the amount gets credited within 5-6 working days. 
  
  

For any assistance, click the Support option on our website/app to connect with our team.